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Make sure players feel safe and secure. Before opening an account, always double-check your personal information to make sure that payouts in $ go through right away. To keep your balance in $ under control and avoid spending too much, set deposit limits in your account dashboard.
Under Canada law, you must prove your identity before you can withdraw $. This includes showing proof of age and address. You can only have one account. If you have more than one account, $ will close and you will lose any money you have in those accounts. According to Canada rules, users must be at least 18 years old to take part. You must prove your age before you can use any real-money features.
There are certain requirements that must be met in order to take advantage of promotional offers. Before you use any bonus or free spin offer, always read the rules that go along with it. If you try to change the outcome of a game or the way you pay, your funds will be frozen right away and the authorities may be notified.
Users will get an email about important changes to the policy, so stay up to date. This platform processes personal information strictly in line with Canada privacy standards, ensuring the protection of user data at every step. Contact customer support if you have any questions about deposits, withdrawals, or account verification. Assistance in Canadian language is available for your convenience.
If you are of legal age in Canada, you can make a profile. Make sure to give accurate personal information. When you sign up, make sure you use an active email address and a valid phone number. If they don't match, it could take longer to verify.
You will need to show proof of your identity by submitting documents like a government-issued ID and proof of your current address. If you don't pass verification, you won't be able to withdraw $ until all requirements are met.
People are not allowed to have more than one account. To avoid having their funds frozen or their accounts permanently deactivated, all users must follow account limits.
To keep track of your spending, turn on daily, weekly, or monthly deposit limits in your profile settings. Establishing tailored limits protects your available $ and aligns with personal budgets or financial goals. Adjust withdrawal restrictions to manage how much you can withdraw from your balance in $ during a given period. These boundaries empower account holders to avoid impulsive decisions and safeguard their resources.
All modifications to transaction thresholds are effective immediately unless stated otherwise. When you lower upper limits, they take effect right away. When you raise them, you may need to verify them again or wait for better protection. Local rules may set maximum allowable thresholds for users from Canadian. Before setting personal transaction limits, always check the rules in your area to make sure you follow them. If you need help setting up or reviewing your deposit and withdrawal preferences, please call customer service.
Before accepting any gaming promotion, check the wagering prerequisites stated for each offer. These specify how many times you must play through a bonus amount before requesting a cashout of any related winnings. For example, a 30x rollover on a 100 $ bonus means customers must stake 3,000 $ on qualifying products to convert bonus funds to real balance.
Set personal play limits right away in your account dashboard. These can help you spend less and have more control over how often you play. If you are worried about losing control, you can use the self-exclusion tool to block access to your account for a set amount of time, which can be anywhere from a few days to a few years. This process is private, so your privacy will be protected for the whole time you're excluded. If you need to take a break without fully excluding yourself, choose a cooling-off period or a short break.
To start the process of self-exclusion, go to your account settings and choose the right option. Confirmation usually happens right away, which means that deposits to $ or gameplay functions are turned off. If you think your gaming habits are bad, get help from one of the counselling organisations we work with. You can find links to third-party support groups in the responsible gaming section.
Use the transaction history feature to keep an eye on your $ balance. This will help you stay financially open. Make sure your contact information is current so that you get notification reminders about your current self-exclusion periods or available support as soon as possible. Following these rules greatly lowers the risk of bad effects and helps keep everyone Canadian participants having fun and balanced participation.
If you have a problem or need help, please send your question directly to the Help Centre or use the official contact form in your account dashboard. To speed up the review process, please attach any relevant screenshots or other supporting documents.
How to Get in Touch | Being available | Average Time to Respond |
---|---|---|
Chat live | 24/7 | 1 to 3 minutes |
Send an email | All the time | For up to 24 hours |
Call Callback | 10:00–22:00 (local) | Up to 30 minutes |
When you make a profile, always give accurate information. This will keep your personal and financial information safe during all transactions, such as managing your balance in $. Advanced TLS protocols encrypt personal data, making it only accessible to authorised personnel. We regularly check our systems to make sure they follow all of Canada's data privacy laws.
No sensitive information will be transmitted to third parties except as required to process payments, verify identity, or satisfy legal requirements under Canada jurisdiction. Cookies are only used for platform optimization and user authentication, never for unauthorized tracking. For further clarification or to make a privacy-related request, use the dedicated support channels to ensure immediate and confidential handling of your concern.
This feature ensures you’re always aware of the latest modifications impacting your balance in $, data privacy, or allowable activities.
For Canadian customers, automated emails are sent ahead of time before any major changes that could affect how accounts are managed, how payments are made, or how disputes are handled.
If you have questions or need more information about changes before you agree to the new user policies, please contact the support team.
You must agree to all new terms before you can continue to deposit to $ or request a withdrawal. To keep full access to your account, please review the changes right away.
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